Refund policy

Last updated: October 15, 2026

90-day guarantee

Anessa products carry a 90-day guarantee. If you need help with your purchase or want to request a return or refund, email support.anessa@gmail.com within 90 days of delivery.

How to contact us

Include your order number, the email used for your purchase and a short description of your request. For an incorrect or damaged item, a photo can help us resolve the issue.

We will review your request and explain the next steps, including return instructions and the applicable refund. Contact us before sending anything back so we can give you the correct return address. Our company mailing address is not a designated returns warehouse.

Refunds

Where a refund is due, it will be returned to the original payment method unless another lawful arrangement is agreed. Your payment provider determines when it appears in your account. Return arrangements and costs will be explained before you send an item back, subject to your statutory rights and information provided before purchase.

Faulty items and statutory rights

Contact us if your order is faulty, damaged, incorrect or has not arrived. The 90-day period does not limit longer rights provided by law. Nothing in this policy removes a statutory cancellation right, refund entitlement or mandatory consumer protection that applies where you live.

Contact

support.anessa@gmail.com
GT Scale Commerce LLC
30 N Gould St #6543
Sheridan, WY 82801
United States